Frequently Asked Questions
Everything you need to know about shopping with NetEase Store
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-10 business days depending on your location.
How do I return an item that doesn't fit?
We provide a 30-day return policy for all unworn apparel with original tags. Simply visit our returns portal to generate a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements in both inches and centimeters to help you find your perfect fit.
Are the materials used in your clothing sustainable?
NetEase Store is committed to ethical fashion. We prioritize high-quality fabrics, including organic cotton and recycled polyesters, in our latest collections.
Can I track my order after it has been shipped?
Yes, once your order departs our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.